Shedance AI refund policy

Service operator: DREAMEGA INFORMATION TECHNOLOGY LLC, a Wyoming limited liability company. Registered office: 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

This policy applies to paid subscriptions and credit purchases made directly through Shedance AI.

Credits and subscriptions

Because AI generation incurs immediate processing costs, a purchase becomes non-refundable once any included credit has been used for a billable generation, except where required by law. An entirely unused purchase may be submitted for review within 7 days of purchase. Failed tasks that do not deliver a billable result should not consume credits; incorrectly deducted credits will be restored after verification. Unused credits do not otherwise have cash value and remain subject to the expiration or renewal terms shown with the applicable plan.

You may cancel a recurring subscription before its next renewal to prevent future charges. Cancellation does not normally refund the current billing period, and access continues according to the terms shown in your account.

Billing errors and exceptional cases

Contact us promptly if you believe you were charged more than once, charged after a timely cancellation, or could not receive purchased credits because of a verified service error. We will review eligible requests individually. Approved refunds are returned to the original payment method, subject to payment-provider processing times.

Nothing in this policy limits refund, cancellation, or withdrawal rights that cannot legally be excluded in your jurisdiction.

Requesting a review

Email support@shedance.ai with your account email, transaction identifier, charge date, and a short description of the issue. Do not send passwords or full payment-card numbers.

Credit correction is not a card refund

Check the relevant job and credit history before creating another submission. A pending job can temporarily reserve credits while its final outcome is determined. If a failed job leaves an incorrect charge, send its identifier to support for reconciliation. A successful result that differs from personal taste is not automatically a technical failure.

Information needed for a request

Use the email on the purchasing account and include the payment or invoice reference, date, amount, currency, reason and any relevant job identifier. Tell us whether the issue is duplicate payment, missing credits, a cancellation or another service problem. Never send your password, authentication codes or full card details. We may ask for proportionate proof of the purchase.

After an approval

An approved payment refund may require correction of the related credits or subscription entitlement to prevent duplicate value. Bank and payment-provider processing times vary; an approval is not a guarantee that the amount will appear immediately. If you cannot locate an approved refund, reply with its reference instead of disclosing card information. Contact support@shedance.ai.